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returns

return and exchange policy 

Frequently asked questions about returns, refunds, and exchanges.

How do I return?

Please email hello@palswear.co.uk with your order number and reasons for your return. Once your request is approved, you will get a confirmation email with the return address.

Sample Sale Returns Policy:

  • Contact us within 7 days from receiving your order
  • In unused and resellable condition
  • In the original packaging with all the tags intact
  • If you received a FREE pals wear mask with your order and this is not returned, £5 will be deducted off the total amount of the product you ordered
  • We only offer refunds onto the original payment method used to make the order.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first

Returns Policy:

  • Within 28 days from the date of purchase
  • In unused and resellable condition
  • In the original packaging with all the tags intact
  • If you received a FREE pals wear mask with your order and this is not returned, £5 will be deducted off the total amount of the product you ordered
  • We only offer refunds onto the original payment method used to make the order.
  • For purchases made by part-card, part-gift card, the refund will be applied to the gift card first

What items are non-refundable? 

  • gift cards
  • final sale items

The item I received is damaged!

If the purchased product is faulty, reach out to us within 7 days of the delivered date.

Can the items be exchanged?

We allow the exchange of purchased items for selectable variants. Once the exchange request is approved, the replaced item will be shipped to you.

What are the refund options?

  • refund to the original payment method
  • refund to store credit

How do I ship back the items?

For instructions on how to ship the returned products. Once you email us with a request to return your items, we will send you a confirmation email with the return address on.

How soon will I get my refund?

Once your returned item is received and inspected, you will be notified via an email. You will also be informed about the approval or rejection of your refund request. If approved, the refund request will be processed within 5 - 7 working days after approval.

My question is not addressed...

If you have any queries regarding return or refund, reach out to us:

hello@palswear.co.uk